Klickitat Valley Health is now accepting applications for a Specialty Clinic Assistant in our Surgery Department. This Casual position will provide coverage for vacations, leaves, and back-up staffing. This position does not guarantee any specific number of hours per week and shifts are varied.
The Clinic Assistant supports both the clinical and non-clinical functions of the Specialty Outpatient Clinic under the direction of a provider. The Clinic Assistant schedules clinic visits and surgical procedures with providers who represent a variety of medical specialties and ensures the appropriate paperwork and authorizations are obtained from insurance providers for such services prior to treatment. The Clinic Assistant coordinates patient flow and assists the provider as a MA during clinic visits as defined by the Standards and Scope of Practice for an MA-C. The Clinic Assistant demonstrates excellence in customer service during interactions with patients, families and other customers and works collaboratively with colleagues and departments throughout the organization to provide optimal outcomes for our patients in a compassionate, professional, ethical and knowledgeable fashion. The Clinic Assistant is aware of the potential exposure to internal and external hazardous materials, including but not limited to: blood and blood borne pathogens, infectious/communicable diseases, potential physical injury while caring for patients. Maintains a safe and clean environment for the care of the patient.
Supports the mission, vision and values of the organization.
Collects data/information such as: vital signs, height and weight measurements, and accurately records patients chief complaint, symptoms, history, allergies and immunizations in the medical chart or electronic medical record (EMR), updates medication reconciliation, allergy information, PHI and Social History.
Scanning in all Medical Records that are received in/for the Specialty Clinic for any or upcoming appointments.
Responsible for scheduling clinic appointments, surgical procedures and retrieving any necessary Medical Records that may be needed for an appointment.
Assists provider, physician assistant, or nurse practitioner with exams and procedures, including suture removal, wound care, EKG, cast application, etc.
Coordinates patient flow by rooming and prepares patients for examination and assists provider as needed in the examination of the patient.
Prepares exam room, obtains and sets up supplies and instruments includes cleaning, wrapping and sterilization to be used in the care and treatment of the patient; and maintains adequate inventory of instruments, medical, office, and pharmaceutical supplies as needed.
Assists in the Specialty Clinic area as needed, assist with gowning and prep of the patient and assist provider with patient data collection and delivery to specified area for pick up and record in the log book.
Administers medications, injections/vaccines as ordered by provider and within scope of practice as a MA-Certified; seeks clarification of unclear verbal or written orders and reports all drug errors or near misses to your Supervisor; consults with provider when seeking additional information..
Instructs patient/family regarding diagnostic procedures, medications, nutrition and health/wellness issues utilizing available resources.
Processes orders appropriately and accurately.
Observes, records and reports (to provider) patient's condition and reaction to drugs and/or treatments.
Ensures prior authorization has been obtained from insurance company prior to treatment.
Tracks and routes test results to provider(s) for review, and communicate test results to patients when deemed appropriate by provider.
Answers phone, takes messages, schedules providers patients and obtain Medical Records to assists provider or other staff as needed.
Demonstrates knowledge and skill necessary to provide care to the age of the patients served in the specialty clinic.
Demonstrates the knowledge of the principles of growth and development and provide service according to the identified age specific needs.
Assists provider or nurse with patient care, clerical, environmental, and organizational tasks.
Observes and adheres to all departmental and hospital policies and procedures, and follows all safety, quality assurance, and infection prevention standards.
Maintains a clean, safe environment for patients and staff. Keeps patient care and utility areas neat and clean.
Attends various staff meetings and mandatory in-services as required; completes required education on safety, disaster plans, infection control, etc.
Completes initial and annual competencies.
Performs other duties as assigned.
Education / Licensure:
High school diploma or equivalent.
Graduate of an accredited Medical Assistant program.
Current Washington State license for a Licensed Certified Medical Assistant.
Current BLS certification required.
At least one (1) year recent full time experience providing direct patient care in an outpatient or acute care medical setting required.
Experience with front-office clinic duties including insurance authorization is also strongly preferred.
Demonstrated knowledge of general Medical Assistant care skills ( within scope of practice), medications (including reactions and dosage requirements) patients rights; universal precautions; infection control; body mechanics; medical and nursing terminology, as well as nursing theory, principles and practices in order to holistically care for the patient, assist patients in person or over the phone.
Keen attention to detail and high degree of accuracy; risk of error could result in significant harm or loss.
Requires critical thinking skills, ability to make good decisions, listen and accept advice from others, demonstrate maturity and good judgment and the ability to work with regular supervision.
Perform various sensory requirements such as: vision, speech, smell, touch, manual dexterity, fine motor skills and hearing in order to assess and treat the patient accurately.
Promote/deliver excellent customer service to both internal (patients and staff) and external customers (visitors and vendors).
Demonstrate positive and effective interpersonal and communication skills with colleagues, patients, families, physicians/providers, volunteers and community.
Work productively, cohesively within a team and resolve conflict/differences in a positive manner.
Work in a stressful/demanding environment and take appropriate action to ensure quality of patient care, ability to cope with both physical and emotional demands of the job.
Maintain a calm and composed manner in emergency/stressful situations, taking appropriate action as necessary.
Complies with mandatory, regulatory and credentialing requirements.
Demonstrate attention to detail, follow oral and written instructions precisely, and maintain a high degree of accuracy; risk of error could result in significant harm or loss.
Excellent organizational and multi-tasking skills with ability to anticipate tasks and prioritize assignments.
Ability to read, write, speak and understand English.
Experience with using every day electronic computer tools (e.g., email, data retrieval, voicemail, and internet/intranet) as well as ability to effectively utilize and enter information and clinical data in the electronic medical record (EMR), as well as use/handle all medical equipment utilized in the care of the patient, including copier, fax machine and scanners.
Proficiency with basic computer programs including Microsoft Word and Excel, and have good typing skills.
Adaptability is essential to manage the needs of a department with unpredictable volume and resources.