Klickitat Valley Health Home Health & Hospice is looking for a full time administrative assistant.
This position offers 40 hours a week Monday through Friday, business hours currently from 8am-5pm. This position is eligible for the Full-time Benefits package which includes Medical, Dental, Vision and Rx coverage; Retirement Contribution; Paid Time Off; Life Insurance; Long and Short Term Disability; and a KVH medical services credit.
The Administrative Assistant is one who provides general and routine office clerical support duties for the Home Health & Hospice department within his/her scope of practice (RCW 18.360.050). The Administrative Assistant demonstrates excellence in customer service during interactions with patients, families and other customers, both in person and over the phone. The Administrative Assistant works collaboratively with colleagues and departments throughout the KVH organization to provide optimal outcomes for our patients in a compassionate, professional, ethical and knowledgeable fashion. Primary responsibilities include: processing paperwork, handling telephone calls, scheduling appointments, facilitating work flow within the office, filing, medical records management, confirming insurance coverage eligibility/authorization, and coordinating information with both internal and external contacts. Assists in maintaining a safe, clean and organized work environment
ESSENTIAL FUNCTIONS / RESPONSIBILITIES (but not limited to):
Answers telephone, takes messages and communicates information in a timely manner to appropriate departments and staff; calls patients to confirm or change appointments or admission schedules, etc.
Greets public, responds to questions/needs, directs/escorts to hospital/clinic, etc.
Provides clerical and office assistance for the department, as needed, including: distributing mail, organizing statistical data, QA reports/documentation, chart reviews, survey material/information, managing physician orders, processing patient referrals, faxing/scanning documents, maintains forms/ office equipment and supplies, maintains RN call schedule/calendar, responds to persons making donations to KVH, etc.
Assists with the day-to-day office administration including, but not limited to: the preparation of correspondence, reports, records, summaries, intake and discharge paperwork, tracking monthly billing charges, documentation/summary reports, certification forms (within five (5) days of patient admission or recertification) and the maintenance of electronic medical record (EMR) and paper filing systems, sending daily patient census to Medical Records, etc. as needed or requested by Director.
Coordinates and manages the schedule for the department Director as requested, as well as scheduling departmental meetings and agendas.
Schedules initial patient visits; registers patient in EMR system.
Coordinates with other departments and healthcare providers to ensure timely care for the patient.
Confirms eligibility/authorization of insurance benefits coverage prior to scheduling visit.
Observes/adheres to all departmental and KVH policies and procedures, and follows all safety, quality assurance, and infection control standards; may interpret policy to employees and the public when appropriate and within limits of authority; assists department with maintaining compliance with Medicare/Medicaid rules and regulations.
Reviews medical records for chart completion/appropriate documentation, and transmitting OASIS data for patients to CMS.
Documents and enters appropriate patient charges in computer system.
Participates in efforts for continuous process improvement by evaluating processes and making recommendations for more efficient ways of conducting business.
Follows release of information standards and complies with all HIPAA and confidentially regulations.
Keeps well informed on the services provided by KVH and department.
Orders supplies and rotates stock, managing inventory as appropriate.
Maintains files and ensures records are filed correctly, ensures all forms are current, and makes copies of department/patient records as needed/required.
Promotes a professional, friendly environment by maintaining a clean and organized office area.
Attends various staff meetings and mandatory in-services as required.
Performs other duties as assigned.
Minimum Education, Training & Experience (includes licenses or certifications):
Education / Licensure:
High school diploma or GED required.
Knowledge/comprehension of basic medical terminology required.
Valid current OR/WA State drivers license.
A minimum of two (2) years general office experience required, and/or one year experience in health care required.
Requires good reasoning and thinking skills, ability to make good decisions, listen and accept advice from others, demonstrate maturity and good judgment and the ability to work with regular supervision.
Promote/deliver excellent customer service to both internal (staff) and external customers (patients, visitors and vendors).
Demonstrate positive and effective interpersonal and communication skills with colleagues, patients, families, physicians, volunteers and community.
Work productively, cohesively within a team and resolve conflict/differences in a positive manner.
Work in a stressful/demanding environment and take appropriate action to assist with the delivery of quality patient care, ability to cope with both physical and emotional demands of the job.
Maintain a calm and composed manner in emergency/stressful situations, taking appropriate action as necessary.
Demonstrate attention to detail, follow oral and written instructions precisely, and maintain a high degree of accuracy; risk of error could result in significant financial loss or disruption in service.
Excellent organizational and multi-tasking skills with ability to anticipate tasks and prioritize assignments.
Ability to read, write, speak and understand English.
Experience with using everyday computer electronic tools (e.g., email, data retrieval, voicemail, and internet/intranet) as well as ability to effectively utilize/learn an electronic medical record (EMR) and CPSI computer software.
Proficiency with basic computer programs including Microsoft Word and Excel, and good typing ability.
Adaptability is essential to manage the needs of a department with unpredictable census and limited staff resources.
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