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Patient Registration Clerk (#1085)

Salary Range:$11.71 to $17.71
Exempt/Non-Exempt:Non-Exempt
Benefits:Eligible for full-time benefits package
Employment Type:Full Time
Department:Family Medicine Clinic
Available To:Public
Description:The Family Medicine Clinic in Goldendale, WA is in search of a friendly, customer service-oriented individual to work as a Patient Registration Clerk. This position offers 40 hours a week, Monday through Friday with full-time benefits.

The Patient Registration Clerk provides excellent customer service to patients and visitors at all times while adhering to strict rules of confidentiality. The Patient Registration Clerk interacts with the public in a professional, business-like, respectful manner by treating each person as an individual with unique needs; and attempts to find financial solutions that mutually meet the needs of the organization and the patient. The Patient Registration Clerk assists the provider, nurse, or other staff with patient access and flow by efficiently collecting patient information, scheduling appointments, entering all patient information and clinical data, as required, in the electronic medical record (EMR).The Patient Registration Clerk demonstrates excellence in customer service during interactions with employees, managers/supervisors, patients, patient family members, customers, vendors, etc. and works collaboratively with colleagues and departments throughout the organization to provide optimal care services. Maintains a safe, clean and organized work environment.
Duties:Duties include, but are not limited to:
• Answering multi-line phone system.
• Scheduling appointments for multiple practitioners.
• Takes accurate and timely messages, processes information to other staff as appropriate.
• Maintain current patient databank information system.
• Enters all required patient information and clinical data, as required, in the electronic medical record (EMR) system to maintain the paperless charting system of the clinic.
• Collect payments and balance the cash box at the end of the day.
• Fax records when needed.
• File documents.
• Data/Charge entry.
• Performs other duties as assigned.
Qualifications:Minimum Education, Training & Experience:

Education:
• High school diploma or GED required.

Experience:
• Three (3) to four (4) years of experience working in a busy office setting preferred.

Skills/Knowledge/Abilities:

• Provide excellent customer service to both internal (patients and staff) and external customers (visitors and vendors), to communicate in a positive and professional manner and work effectively with distraught or agitated individuals.
• Demonstrated knowledge of patients’ rights.
• Familiarity with medical terminology, medical coding and billing.
• Ability to anticipate tasks and prioritize assignments during times of high volume.
• Requires appropriate thinking skills, decisive judgment and the ability to work with regular supervision.
• Demonstrate positive interpersonal and communication skills with colleagues, patients, families and physicians particularly during times of high stress.
• Adhere to strict rules of confidentiality
• Follow oral and written instructions precisely.
• Excellent organizational and multi-tasking skills.
• Keen attention to detail and high degree of accuracy.
• Ability to read, write, speak and understand English.
• Experience with using everyday computer electronic technology tools (e.g., email, data retrieval, voicemail, and internet/intranet) as well as ability to effectively utilize and enter information in the electronic medical record (EMR). Plus copier and fax.
• Proficiency with basic computer programs including Microsoft Word and Excel, and good typing skills.
• Knowledge of general business office equipment including: calculator, copier, fax, scanner, and multi-line phone system.
• Working knowledge of computerized billing system, including scheduling.
• Work productively, cohesively within a team and resolve conflict in a positive manner.
• Adaptability is essential to manage the needs of a department with unpredictable volume and resources.



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