Patient Registration Clerk (#1045)
|Salary Range:||$12.29 to $18.59|
|Benefits:||Limited benefits |
|Employment Type:||Part Time|
|Description:||Klickitat Valley Health is in search of a friendly, customer service-oriented individual to work at the main hospital registration desk. This position offers two day shifts (7:00 am to 3:30pm) with a total of 16 hours per week. |
The Registration Clerk greets all patients and visitors as they enter the hospital, registers patients in the computer system for hospital services, collects co-pays, and ensures that anyone waiting in the main lobby is as comfortable as possible and well-communicated with should there be delays or extended waiting time.
The Patient Registration Clerk provides excellent customer service to patients and visitors at all times while adhering to strict rules of confidentiality. The Patient Registration Clerk interacts with the public in a professional, business-like, respectful manner by treating each person as an individual with unique needs; and attempts to find financial solutions that mutually meet the needs of the organization and the patient. The Patient Registration Clerk greets patients/visitors and provides information and general assistance; answers phone and directs calls for assistance; assists patient access and flow by efficiently collecting patient information, entering all patient information and clinical data, as required, in the CPSI electronic medical record (EMR); enters patient census information into patient demographics; assists with collection of payments for hospital services and prepares a variety of charge related documentation. The Patient Registration Clerk demonstrates excellence in customer service during interactions with employees, managers/supervisors, patients, patient family members, customers, vendors, etc. and works collaboratively with colleagues and departments throughout the organization to provide optimal care services. Maintains a safe, clean and organized work environment.
GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:
Answer multi-line phone system, directs in-coming telephone calls.
Directs patient flow in hospital lobby, serves as a receptionist for incoming patients/visitors.
Takes accurate and timely messages, processes information to other staff as appropriate, delivers packages and letters or other items brought to hospital for employees timely.
Maintains current patient databank information system; completes daily census of patients in-house.
Enters all required patient information and clinical data, as required, in the CPSI electronic medical record (EMR) system for hospital admission, either in-patient or out-patient services.
Receives/collects and processes payments, and balance their assigned cash box twice daily.
Prepares EOBs and payments daily for posting of patient charges for the following day.
Scans EOBs into secured file daily.
Discharges physical therapy (PT) accounts both on a weekly/monthly basis.
Fax records when needed.
Performs other duties as assigned.
Minimum Education, Training & Experience (includes licenses or certifications):
High school diploma or GED required.
One (1) year of experience working in a busy office setting preferred.
Candidates should have superior customer service and problem-solving skills. Computer proficiency including typing speed of 30+wpm and ability to use general office equipment is essential. The Clerk must be able to work efficiently, multi-task and prioritize effectively. Strong communication skills are essential as the Clerk is constantly relaying key information regarding the patient to other clinical departments as well as managing delays and providing other updates to the patient. The Registration Clerk must be extremely adaptable and have the ability to remain calm, respectful and professional during trauma situations and in times of high volume or stress.