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Patient Registration Clerk (#1020)

Salary Range:$11.37 to $17.20
Exempt/Non-Exempt:Non-Exempt
Benefits:Eligible for full-time benefits package
Employment Type:Full Time
Department:Family Medicine Clinic
Available To:Public
Description:The Family Practice Clinic in Goldendale, WA is in search of a friendly, customer service-oriented individual to work as a Patient Registration Clerk. This position is full-time, Monday through Friday.The Patient Registration Clerk provides excellent customer service to patients and visitors at all times while adhering to strict rules of confidentiality. The Patient Registration Clerk interacts with the public in a professional, business-like, respectful manner by treating each person as an individual with unique needs; and attempts to find financial solutions that mutually meet the needs of the organization and the patient. The Patient Registration Clerk assists the provider, nurse, or other staff with patient access and flow by efficiently collecting patient information, scheduling appointments, entering all patient information and clinical data, as required, in the electronic medical record (EMR).The Patient Registration Clerk demonstrates excellence in customer service during interactions with employees, managers/supervisors, patients, patient family members, customers, vendors, etc. and works collaboratively with colleagues and departments throughout the organization to provide optimal care services. Maintains a safe, clean and organized work environment.
Duties:Duties include, but are not limited to:
Answering multi-line phone system.
Scheduling appointments for multiple practitioners.
Takes accurate and timely messages, processes information to other staff as appropriate.
Maintain current patient databank information system.
Enters all required patient information and clinical data, as required, in the electronic medical record (EMR) system to maintain the paperless charting system of the clinic.
Collect payments and balance the cash box at the end of the day.
Fax records when needed.
File documents.
Data/Charge entry.
Performs other duties as assigned.
Qualifications:High School Diploma or GED required.

Three to four years of experience working in a busy office setting is preferred.

Ability to provide exceptional customer service and to communicate in a positive and professional manner.

Familiarity with medical terminology, medical coding and billing desired.

Proficiency with basic computer programs including Microsoft Word and Excel, and a typing speed of 40+ words per minute.

Knowledge of general office equipment and excellent organizational and multi-tasking skills.


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